Job Description: Required for leading professional services organisation with offices throughout the South West. Responsibilities:- • Implementing new and operating existing business services taking into account industry best practice and new ideas and innovations in the market. • Setting key standards of performance, metrics and operational procedures and using these to measure, manage and continuously improve delivery of services and reduce the overall cost base. • Line management of staff, including prioritising projects, workload and resources and overseeing rota’s and work patterns to ensure business needs are met and covered at all times. • Developing high performing teams to deliver operational excellence through effective performance management, team building, communications, motivation, coaching and training and development programmes. • Defining, implementing, communicating and monitoring operational policies, procedures and practices to the business services teams and the internal customer base as appropriate. • Analysing performance of all aspects and areas of business services and proactively seeking improvements in effectiveness and value for money. • Management of specialist services including health & safety, environmental leadership & buildings maintenance. • Management & coordination of budgets & management of external contracts and suppliers eg: catering, cleaning, security, including negotiation of services & contracts. Experience required:- • Experience of soft services/facilities management gained from commercial /professional services environment • Proven experience in managing, developing & leading a range of highly customer service focused business teams in a multi-office and multi-function environment • Experience of managing and delivering changes in processes/procedures and driving continuous improvement in service levels against restrictive budgets • Exceptional communication & organisational skills N.B Travel will be required