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Technical Customer Service Advisor

  • Salary: Competitive
  • Ref: AW1059

My client, a well-established business based in the outskirts of Exeter have an exciting opportunity for an experienced Technical Customer Service professional to join their team on a permanent basis. This is a busy and varied role, in which communication skills and the ability to multi-task are essential. 

Technical Customer Service Advisor responsibilities include...

  • To resolve technical issues relating to any of the products raised by clients, end users and members of the general public.
  • To handle calls, faxes and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of their products.
  • Filter and monitor the accuracy of all complaint data entry.
  • To carry out fault finding analysis over the phone with clients and end users on any of their products and offer appropriate advice to resolve the issue.
  • To document and report on all calls and problems identified and to log onto the company CRM system.
  • To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
  • Providing a high level of customer service and build relationships with internal departments, dealers and customers
  • Responding to all customer requests for information

Technical Customer Service Advisor requirements include...

  • Ideally you will have one or more of the following training elements to carry out the work:
    • Gas Safety Certification
    • HETAS Certification
    • Part P Electrical Safety
  • Excellent communication skills are essential with a good telephone manner
  • Great organisational skills
  • Strong IT skills within Microsoft
  • A knowledge of/previous experience working with fuel-based heating appliances, their installation and servicing is highly advantageous

This is a busy role, in which excellent communication skills are essential along the ability to quickly build a rapport with customers over the phone and via email/fax. The successful candidate will need to have proven relevant experience and will be a good team player

Due to a high volume of applications we are unable to respond to everyone, therefore, if you do not hear from us within 3 working days please deem your application unsuccessful. 

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