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Technical Consultant

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  • Ref: LS3460

Cathedral Appointments are seeking a solutions-oriented Technical Consultant for a dynamic Exeter-based company. Our client is an established South West company with a strong team-focused environment. The purpose of this role is to provide friendly and proactive onsite IT maintenance and remote technical support to clients. This is an exciting and varied role and the successful candidate will share the company’s core values with a commitment to providing excellent customer service and building long-standing relationships.

Technical Consultant responsibilities include...

  • Conduct onsite technical maintenance for clients – this will require local travel
  • Provide remote support, resolving issues and offering technical advice
  • Resolve escalated client incidents from the IT Service Desk
  • Work closely with the Senior Technical Consultant to identify and highlight areas for improvement – this will include guidance on infrastructure, business processes and technology.
  • Carry out various client project activities including scoping, designing and deploying new innovative solutions

Technical Consultant requirements include...

  • A minimum of two years identifying and resolving technical issues
  • Strong working knowledge of Microsoft Windows software and server operating systems
  • Ability to problem solve across WAN and LAN connectivity, routers, switches and firewalls
  • Excellent communication skills with the ability to listen carefully and diagnose problems
  • A results-focused, positive attitude is essential, as you will be dealing with important clients
  • Experience with networks, Active Directory, Office 365, Backup solutions and Antivirus software is highly advantageous

This is a challenging and exciting role, and the successful candidate will be prepared to work the occasional evening or weekend during major projects. A full UK driving license and your own transport is essential – there is free parking at the main premises. Our client is keen to offer study support to the right candidate, so if you are seeking an exciting role with the opportunity to gain additional qualifications, we would love to hear from you. 

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