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System Support Analyst

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  • Ref: LS3514

Cathedral Appointments are seeking an experienced Systems Support Analyst for a fantastic role based in Newton Abbot. Our client is a well-respected employer in the South West market and you will be responsible for the provision of our client’s core systems to the business and their partners.

System Support Analyst responsibilities include...

  • Problem diagnosis/fault finding and resolution
  • Configuration changes to core systems
  • Setting up new brands and products through existing tools
  • Configuration and utilisation of 3rd party systems
  • Testing and proving all new software and critical system/infrastructure changes prior to deployment in the live environment
  • Releasing software to the live environment in a controlled manner
  • Documenting the functionality, configuration, and use of new software
  • Providing support to Operations in their use of the workflow systems, and especially new software
  • Report writing
  • Analysis of data for enhanced reporting as required
  • Assist the tech support team with routine support when the hours of cover are limited due to absence, extended hours, etc
  • Develop the SharePoint implementation

System Support Analyst requirements include...

  • Excellent troubleshooting skills
  • Experience software testing
  • Writing complex Microsoft SQL queries
  • Reporting and analysing data with a range of tools, but including Microsoft Excel
  • Good communication skills


Ideally you will also have:


  • PowerBI, Crystal Reports, SSRS, or other reporting tools.
  • Nagios, or other system monitoring tools.
  • SQL Server administration.
  • Reading and understanding computer programmes in a variety of languages to a sufficient level to assist with problem diagnosis.
  • Experience of administering Microsoft Windows Client and Server operating systems.
  • Experience of online ordering, automated manufacturing processes, or mail order businesses.
  • Microsoft SharePoint.

This role would suit an individual who wants to progress and work with complex systems and software in a high-pressure environment.

Consultant contact