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Service Advisor

  • Ref: AW1085

Cathedral Appointments is looking for a full time Customer Service Advisor to join a well-established and market leading technical appliance company in Exeter. The key purpose of this role is to handle enquiries surrounding servicing and warranties whilst providing general administrative support. The successful candidate will be a good relationship builder with first tier communication skills.

Service Advisor responsibilities include...

Responsibilities of the Customer Service Advisor:

  • Receive telephone and email enquires and mange accordingly
  • Handle complaints in a calm and diplomatic manner
  • Log information on the CRM system
  • Work alongside the Engineers to plan and schedule their visits
  • Raise and process invoices
  • Liaise with the warehouse and distribution companies to ensure timely and accurate distribution of our products and spare parts.
  • With training, assist in the resolution of technical queries

Service Advisor requirements include...

Requirements of the Customer Service Advisor:

  • Excellent communication skills both written and oral
  • Highly numerate and literate
  • Brilliant organisation skills
  • Attention to detail and high levels of accuracy
  • Ability to take in new information and training
  • Strong IT skills with a good working knowledge of MS Office

This is a fantastic opportunity for a candidate with good relationship building skills and the ability to handle technical information.  If you have the experience and the qualities for this role then we would love to hear from you.

Due to high volumes of applications we are unfortunately, unable to respond to everyone. Therefore, if you have not heard from us within 3 working days please deem your application unsuccessful.

 

GDPR

Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Privacy Policy which can be found if you copy this link into your browser https://www.cathedralappointments.co.uk/legal Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

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