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Personal Insurance Account Handler

  • Ref: VR101

Personal Insurance Account Handler required to join our client who are an established insurance broker based in the heart of Devon. As an Account Handler you will be responsible for delivering a high level of customer service within the personal insurance department, whilst ensuring the company policies and procedures are adhered to. 

Personal Insurance Account Handler responsibilities include...

Core duties and responsibilities for Personal Insurance Account Handler will include: -

  • To successfully broke new business enquiries and insurance renewals and provide a first class service to clients by fulfilling their insurance requirements.
  • To handle day to day queries from clients and act as point of contact.
  • To liaise with colleagues to share information about the current insurance marketplace, and to assist them with any insurance enquiries.
  • To comply with service standards at all times, to ensure the best service is provided.
  • To maintain accurate files and to ensure copies of correspondence and telephone notes are correctly recorded.

Personal Insurance Account Handler requirements include...

The successful candidate will offer the following skills and experience : -

  • Excellent customer service skills and telephone manner
  • Ability to gather and analyse information for the client and resolve problems.
  • Ability to identify and respond appropriately to an individual client’s level of understanding.
  • Experience of working within a similar role would be a distinct advantage.
  • Comprehensive keyboard and computer skills
  • Ideally a Certificate in Insurance or happy to work towards this.

This is a fantastic opportunity for an experienced customer service professional to join an established insurance business who can offer career opportunities for the right candidate.

Consultant contact