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Multilingual Quality Evaluation Analysts

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  • Ref: SD139

We currently have a number of exciting opportunities for multilingual candidates to join the head office of an international company located in Exeter.

Multilingual Quality Evaluation Analysts responsibilities include...

Responsibilities will include, but are not limited to:

-          Analysing the content of interaction between customers and client contact centres by evaluating the content of phone calls and written communications in the relevant language

-          Providing feedback to clients in relation to the adherence to policies and procedures to enable the client to deliver outstanding customer service

-          Using company’s bespoke software systems to research appropriate resolutions and to input evaluation results and comments

-          Ensuring all project analysis is completely in a timely manner and in accordance with the project’s requirements

Multilingual Quality Evaluation Analysts requirements include...

. In order to be considered for these roles, you will need to be fluent in both English and one of the below languages:

-          Swedish

-          French

-          Dutch

-          German

-          Hungarian

-          Greek


-          Experience of working within a fast-paced, challenging environment

-          The ability to manage differing priorities and demands

-          Highly effective communication skills

-          Ability to work to tight targets and deadlines

-          Flexible approach to change with a positive attitude to fluctuating workload

-          Considerable knowledge of and ability to use current word processing, spreadsheet, database, email and internet software

An interest in technology would be advantageous and call centre experience is desirable. Applications from graduates would also be welcomed.

This is an excellent opportunity for someone who is multilingual and is looking for a career using their language skills in the heart of Exeter. On offer are excellent benefits, with a friendly and supportive team environment and the opportunity for future career progression. In order to be successful for this role, you will need to be able to start in the middle of November 2016.

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