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Customer Service Team Leader

This position has now been filled. For more jobs like this one please go back to Customer Service Jobs

  • Ref: KF1450

Our client is seeking a bright, outgoing, and organised individual to join a well-established company in Exeter. The successful candidate will support the Customer Service Manager to ensure that all customer enquiries, sales orders, and information requests are handled in a timely and efficient manner. The successful candidate will also support the Customer Service team to ensure that they are working to their full potential. 

Customer Service Team Leader responsibilities include...

  • Work with the Customer Service team to review company stock levels and update corresponding website information
  • Supervise the team review of daily reports: report back to the UK Customer Service Manager and Head of Operations
  • Ensure a monthly review of quotations and debit lists
  • Review and release shortage and faulty credits
  • Co-ordinate the update of pricing amendments
  • Manage customer orders, queries, credit requests and information requests of personal managed accounts
  • Develop and cultivate administrative links within client operations
  • Contribute to continuous service improvement to ensure that customer needs are fully met
  • Ensure that the sales team are effectively supported through seeking out and providing accurate information and data

Customer Service Team Leader requirements include...

Applicants should be bright, confident, and organised, and should have at least 2 years of customer focused administration experience within an office environment, and at least one year as a Team Leader or Supervisor. Essential skills and experience includes:

  • IT skills including word and excel
  • Good level of English and Mathematics qualifications
  • Have an eye for detail, with the ability to work to own initiative
  • Ability to effectively identify and solve problems
  • Experience of working to meet deadlines
  • Excellent communication skills
  • Ability to motivate others 

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