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Customer Service Evaluation Analyst

This position has now been filled. For more jobs like this one please go back to Customer Service Jobs

  • Ref: KF1449

We currently have an exciting opportunity for experienced customer service professionals to join the head office of an international company located in Exeter. 

Customer Service Evaluation Analyst responsibilities include...

  • Analysing the content of interaction between customers and client contact centres by evaluating the content of phone calls and written communications
  • Providing feedback to clients in relation to the adherence to policies and procedures to enable the client to deliver outstanding customer service
  • Using company’s bespoke software systems to research appropriate resolutions and to input evaluation results and comments
  • Ensuring all project analysis is completely in a timely manner and in accordance with the project’s requirements

Customer Service Evaluation Analyst requirements include...

  • Experience of working within a fast-paced, challenging environment
  • The ability to manage differing priorities and demands
  • Highly effective communication skills
  • Ability to work to tight targets and deadlines
  • Flexible approach to change with a positive attitude to fluctuating workload
  • Considerable knowledge of and ability to use current word processing, spreadsheet, database, email and internet software

Call centre/admin experience is desirable and applications from graduates would also be welcomed.

Benefits

On offer are excellent benefits, with a friendly and supportive team environment and the opportunity for future career progression.

If this sounds like the ideal role for you, please send your CV through to Katie Fletcher at Cathedral Appointments today.  

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