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Customer Service Advisor | Healthcare Technology

  • Salary: Competitive
  • Location: Devon
  • Ref: AW1076

Our Client is a leading provider of technology into the healthcare sector. They are looking for a Customer Service Advisor to join their team to be a key point of contact for customers with queries and issues. Many of the company’s customers are vulnerable, and so the successful candidate will need to be an empathetic and kind mannered individual with good interpersonal skills. You will need experience in customer service to be considered for this role.

Customer Service Advisor | Healthcare Technology responsibilities include...

  • Handling all post sale customer service calls and emails
  • Deal with all calls in a patient and compassionate manner and refer emergency calls to the appropriate team in a timely manner
  • Hitting customer service KPIs
  • Maintaining accurate information on the CRM system
  • Handle payments
  • Maintain confidentiality and data protection

Customer Service Advisor | Healthcare Technology requirements include...

  • Experienced in customer service, preferably in a call centre environment
  • Excellent IT skills and comfortable using Microsoft Office
  • Able to organise and prioritise tasks
  • A good team player
  • Strong attention to detail
  • Strong communication skills with a patient and empathetic manner

The role offers a competitive salary depending on experience and would be ideal for a person experienced in customer service looking to take on a role in an exciting and dynamic company. Candidates with experience within the healthcare industry are particularly of interest. If you have experience handling calls and you are able to remain calm under pressure, we would love to hear from you.

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