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Customer Service Administrator

  • Ref: AW1066

Cathedral Appointments is looking for a Customer Service Administrator for our client, a specialist engineering business who are based in between Tiverton and Wellington. Their award-winning principles of outstanding quality and control systems have lead to them being the largest UK company in their field. They are ideally looking for someone with previous customer service experience who is going to be able to step into the role and be confident dealing with enquiries, as well as being the face of their business greeting customers as they arrive. The successful candidate will be hard working and have strong attention to detail. This is a full time, permanent position, although job shares will be considered.

Customer Service Administrator responsibilities include...

The responsibilities of the Customer Service Administrator are:

  • To act as a first port of call for in-bound enquiries/complaints via telephone and email, re-directing where appropriate
  • Document call information and update CRM system accordingly
  • Entering & updating new customer information into the system
  • Liaising with customers and internal departments to ensure orders and enquiries are processed and handled efficiently
  • Any other administrative based duties

Customer Service Administrator requirements include...

The requirements of the Customer Service Administrator are:

  • A hard working and can-do attitude
  • Strong written and verbal communication skills
  • Good IT skills especially with Microsoft office (Word, Excel, Outlook, Dynamics)
  • Knowledge of AXIS software would be advantageous, but not essential
  • A good team player
  • Highly organised with good data entry skills
  • Experience working within engineering/manufacturing industry would be desirable, though not essential

This is a great opportunity to join an innovative and growing business. They offer ample free on-site parking and early finishes on a Friday. Due to their location, it is essential that you drive as there are no public transport links nearby. If you are a confident communicator and have a friendly and bubbly personality, then we would love to hear from you.

Due to high volumes of applications we are unfortunately, unable to respond to everyone. Therefore, if you have not heard from us within 3 working days please deem your application unsuccessful. 

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