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Customer Service Administrator

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  • Ref: KF1513

Cathedral Appointments are seeking a bright, personable Customer Service Advisor to join a reputable business in Exeter. This is a great opportunity for someone who wants to progress their career in a well-established company in a varied role. 

Customer Service Administrator responsibilities include...

  • Answering in-bound calls in relation to orders and general enquiries.
  • Processing customer orders and all aspects of the returns process from initial enquiry through to booking collections and ensuring credits are raised in a timely manner.
  • Issuing customers with invoices, order acknowledgments and general administration.
  • Liaise with the distribution companies to ensure timely and accurate distribution of products.
  • Processing claims against carriers in the event of goods being damaged or lost in transit, within agreed timescales
  • Calculate customer discounts and carriage costs in relation to customer orders.
  • Resolve any customer complaints which may arise, ensuring communication to the customer is timely, accurate and professionally managed.
  • Maintain all customer records are updated and accurate within the CRM system
  • Support the field based Sales Teams.
  • Develop a rapport with stakeholders and build relationships with immediate team, internal departments and customers.

Customer Service Administrator requirements include...

  • Possess excellent communication skills both verbal and written.
  • Computer literate – with sound knowledge of Microsoft Office.
  • Excellent time management skills
  • Accurate and has an eye for detail
  • Enthusiasm to learn new skills and ability to grasp large amounts of product information.
  • Ability to work on own initiative as well as a larger team.

The successful candidate will report directly to the Customer Services Manager and will have a confident telephone manner and bright personality. This role requires you to be able to multi task and will suit someone who enjoys working in a fast-paced environment.

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