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Credit Controller

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  • Ref: JW757

I currently have a fantastic opportunity for a Credit Controller to join one of Exeter’s premier employers. The role is to work as part of the Group’s credit control team to ensure that debts are collected in a timely and professional manner, in accordance with the credit control policy, whilst minimising exposure to bad debt. To work as part of a busy team providing excellent customer service in accordance with the agreed Service Level targets. 

Credit Controller responsibilities include...

·         Dealing with all customer enquiries and issues promptly, in an effective and courteous manner, and in accordance with agreed Service Levels.

·         Credit card processing and reconciliation through Streamline.

·         Credit controlling a range of customer accounts, to include chasing by telephone, e-mail and letter. Recording and maintaining detailed and accurate customer records.

·         Prompt resolution of disputes through communication with relevant internal and external parties.

·         Client receipt reconciliation using Excel.

·         Reconciliation of debtor accounts, investigation and resolution of any discrepancies.

·         Assistance with invoice, statement and overdue letter runs.

·         Production of copy invoices where required.

·         Provision of team cover for credit control function.

Credit Controller requirements include...

In order to be successful you will have Intermediate Excel skills including ability to sort and filter data, use Pivot tables and formulae including VLOOKUP. Strong reconciliation skills and experience of using SUN or Sage accounts package. 

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