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1st Line IT Support Technician

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  • Ref: LD3468

Cathedral Appointments are seeking a 1st line IT support technician to join a leading professional services firm on a full-time basis in Exeter. The successful IT support Technician will provide technical support and assistance to resolve hardware, software, and IT issues in a friendly and adaptable team. 

1st Line IT Support Technician responsibilities include...

• Logging helpdesk calls and assisting to resolve 1st line issues
• Setting up, maintaining, and administering computers, software, and IT peripherals 
• Providing telephone assistance to all business users
• Maintaining excellent lines of communication between the IT users and helpdesks
• Ensuring concise exchange of information and defining clear actions in dealings with colleagues and suppliers 
• Identifying and escalating problems to the appropriate source
• Providing an effective interface to all other areas of IT 

1st Line IT Support Technician requirements include...

Candidates should ideally have experience of working as a 1st line IT Support Engineer or IT Technician within a professional services environment. Excellent organisational, problem solving, and customer service skills are essential. 

• Working knowledge of customer support environments
• Proven technical skills and extensive knowledge of Windows and Microsoft Office
• Ideally extensive knowledge of Windows 7 and above and multi user networks. Knowledge of Citrix is an advantage 
• Strong troubleshooting and problem solving skills
• Ability to communicate effectively with people from all areas and levels of the business
• Ability to adapt to new situations with a pro-active attitude 
• NVQ/HNC (equivalent or higher) in a computer related subject 

This is an outstanding career opportunity with potential for an experienced IT Support Technician to develop within a friendly and adaptable team. 
In return you will be joining a business very much known as an ‘Employer of Choice’ within the South West market. The successful IT Support Technician will receive a competitive salary plus on call allowance and overtime, and excellent benefits. 

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